Are you a social media manager?
You love crafting content and sales leads campaigns for Facebook pages?
Now, if you wish to boost your engagement rate, consider using the Facebook comments and moving the conversations to Facebook Messenger.
Today, I’m gonna show you how to auto reply to Facebook comments with a growth tool I’ve used for various campaigns: DoopChat.
Here’s how it works: If someone comments on your Facebook post, it auto-replies to user comments via two channels:
- Facebook post’s comment reply box (publicly);
- And their Facebook Messenger’s inbox (privately).
Table of Contents
DoopChat: An Overview
DoopChat provides a platform for Facebook marketing. It is used by content creators, Facebook advertisers, e-commerce sellers, brands, product vendors, and Facebook fan page owners.
It provides inbox and in-app messaging, auto-response, conversion optimization, Facebook marketing, and sales features. It claims to have over four thousand users.
DoopChat appears to be a social media automation tool focused on Facebook comments. Here’s what I found:
- DoopChat purpose: DoopChat helps businesses manage their Facebook comments by offering features like auto-reply functionality and the ability to hide comments after sending a private message.
- Target users: DoopChat seems to target online store owners, marketers, Facebook page owners, brands, and content creators. It works great for you whether or not you are a website owner.
- Facebook ads optimization: It intrigues great ideas for you to cater to new customers, manage direct feedback, and become more responsive to inquiries. Like to tweak with personalization tactics? DoopChat does help with best practices and saves time!
- Key features: Based on the DoopChat website, some key features include:
- Comment-response trigger: Automatically respond to comments based on keywords.
- Custom keyword triggers: Set specific keywords to trigger automated responses.
- Auto-like user comment: Automatically like comments after replying.
- Conditional response: Craft personalized messages based on keywords within comments.
With keyword-based auto-replies, DoopChat can help you handle negative comments quite efficiently. For instance, when a customer leaves a comment that says “unfortunately”, “refund”, or “useless”, you will be capable of responding quickly and addressing customer feedback or even offering them an exclusive coupon (that will be sent to their own Facebook Messenger inbox only!)
Hence, the possibilities are endless if you figure out how best to provide timely response to every user.
Now, before we get started, just pause for a minute and think about what your customers expect from your Facebook news feed and autoreply?
Then you will be quickly setting up a Facebook auto campaign using the guide below.
How to Set Automated Replies for Facebook Comments
Step 1: Sign up and choose a subscription plan
- Visit the DoopChat: https://doopchat.com/
- Click on the “Get Started for Free” button to claim your 7-day free trial.
- Create a DoopChat account by logging in to your Facebook account on the same browser.
- Grant DoopChat the necessary permissions to access your Facebook page and manage comments.
Step 2: Connect your Facebook page to DoopChat app
- Once your subscription is activated, navigate to the DoopChat dashboard.
- You should see a list of your connected Facebook pages.
- Make sure you have the authorized permissions to manage the Facebook page.
Step 3: Create content for Facebook auto-replies
- Select the specific Facebook page you want to manage comments for using DoopChat.
- Within the chosen page, you will be able to select individual posts where you want DoopChat’s auto-reply functionalities to be active.
- Please enable your desired auto-reply settings and craft your automated response messages.
- How to create public replies and auto-likes that will be displayed below Facebook post’s comments.
- How to create private replies that will be sent to the Messenger chat app.
Step 4: Test DoopChat app’s responsiveness
Of course, you should test it first to make sure it really works!
- Just go ahead to DoopChat dashboard > open Activated Campaigns.
- Within this list, you can see all the running campaigns that you have set auto-reply features.
- Visit the Facebook post under another Facebook account, or share the post with your helpful friends. 😉
- Leave a comment, and get prepared to see the magic!
Alternatively, in case you utilize conditional logic to personalize responses, feel free to try writing different comments to see different replies.
This might involve setting keywords that trigger specific pre-written messages based on the content of the comment.
Step 5: Get insights into valuable sources of customer feedback
DoopChat comes with a built-in analytics menu to allow you to gain insights into your customer experience and lead generation. The dashboard ensures timeliness and responsiveness, which reduces the response time of your Facebook page down to seconds!
Imagine if you have to do it manually for your online business, with the help of some in-house members or virtual assistants. It might take 10 times longer or even a few days for them to reply to user comments.
While comments can be a pain, learning how to set reply to comments on Facebook, automatically send tailored messages, and auto like Facebook comments are now easy. (I assume you commenters have already tested it in our own Facebook post here!)
By taking care of every comment, no potential customer will be missed!
Ready to Explore DoopChat?
Here are some additional things to consider when using DoopChat to auto reply to comments:
- Limited information: The DoopChat YouTube channel offers a basic overview of the product, but detailed information about features, pricing, and video tutorials might be limited.
- Social media marketing landscape: Several social media marketing tools with similar functionalities exist. It’s recommended to compare DoopChat to other options before making a decision.
- Unlimited Facebook fan pages: A single plan allows you to manage as many Facebook pages as you want.
- Promo code: The team offers 40% off all initial plans and renewals. Just use this coupon on your free trial registration form: DOOPCHAT40. Once your trial expires, the discounted plan will be started, and your renewals get discounted, too.
Right now, anyone can start DoopChat’s free 14-day trial. Refer to the video below for a step-by-step instruction and what to expect during the registration process.
Like what you are reading?
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If you’re considering using DoopChat, it’s advisable to conduct further research and explore alternative solutions to determine the best fit for your needs. Searching for hands-on user reviews or testimonials about DoopChat might offer further insights into its effectiveness and user experience.
To sum up: DoopChat is worth a try!
While managing social media interactions and engagement can undeniably require significant time and effort, platforms like DoopChat offer functionalities for using Facebook comments as a launch pad.
If you’re not settling for the status quo or getting bored of the repetitive reply tasks, it’s now time to set up Facebook auto response to query based on keyword.
It is not just a template or a bot, but you can customize auto comment and private message that you know your audiences like to see!
Rest assured, once automatically replied, it will land in the receiver’s Messenger app, not in any spam box.
Forget your competitors. With DoopChat at your fingertips, you can unlock the true potential of Facebook marketing and propel your brand to the forefront of the social media landscape.
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